Contact Us

We'd Love to Hear From You!

At Neon Crest, customer satisfaction is important to us. Whether you have a question about our lighting products, need help with an existing order, or require assistance with shipping, returns, or refunds, our team is here to help.

We are always happy to hear from our customers and will do our best to provide helpful and timely support.

Get in Touch

You can contact us using the details below:

Business Name: Neon Crest

Email Address: info@neoncrest.shop

Phone Number: +44 182 731 3111

Business Address: 22 Albert Road, Tamworth, B79 7JS, United Kingdom.

Customer Support

For faster assistance, please include your order number (if applicable) and a brief description of your enquiry when contacting us.

We can help you with:

  • Product information and availability.

  • Existing orders and order updates.

  • Shipping and delivery enquiries.

  • Returns and refund requests.

  • Damaged, defective, or incorrect products.

  • General questions and feedback.

Our Response Time

We aim to respond to all customer enquiries within 1–2 business days.

Please allow additional time during weekends and public holidays.

Frequently Asked Questions

Where do you deliver?

We currently offer free shipping within the United Kingdom only.

How long does delivery take?

Our estimated delivery time is 5–8 business days, including processing and transit time.

Can I return my order?

Yes. We offer a 30-day return request window, subject to our Return and Refund Policy and applicable consumer rights.

How can I request a refund?

Please email us at info@neoncrest.shop with your order details, and our team will guide you through the process.

Thank You for Choosing Neon Crest

Your trust and satisfaction mean a lot to us. We appreciate your interest in Neon Crest and look forward to assisting you.

Neon Crest – Brighten Your Home, Elevate Your Lifestyle!

We'd Love to Hear From You!

At Neon Crest, customer satisfaction is important to us. Whether you have a question about our lighting products, need help with an existing order, or require assistance with shipping, returns, or refunds, our team is here to help.

We are always happy to hear from our customers and will do our best to provide helpful and timely support.

Get in Touch

You can contact us using the details below:

Business Name: Neon Crest

Email Address: info@neoncrest.shop

Phone Number: +44 182 731 3111

Business Address: 22 Albert Road, Tamworth, B79 7JS, United Kingdom.

Customer Support

For faster assistance, please include your order number (if applicable) and a brief description of your enquiry when contacting us.

We can help you with:

  • Product information and availability.

  • Existing orders and order updates.

  • Shipping and delivery enquiries.

  • Returns and refund requests.

  • Damaged, defective, or incorrect products.

  • General questions and feedback.

Our Response Time

We aim to respond to all customer enquiries within 1–2 business days.

Please allow additional time during weekends and public holidays.

Frequently Asked Questions

Where do you deliver?

We currently offer free shipping within the United Kingdom only.

How long does delivery take?

Our estimated delivery time is 5–8 business days, including processing and transit time.

Can I return my order?

Yes. We offer a 30-day return request window, subject to our Return and Refund Policy and applicable consumer rights.

How can I request a refund?

Please email us at info@neoncrest.shop with your order details, and our team will guide you through the process.

Thank You for Choosing Neon Crest

Your trust and satisfaction mean a lot to us. We appreciate your interest in Neon Crest and look forward to assisting you.

Neon Crest – Brighten Your Home, Elevate Your Lifestyle!