Refund policy

At Neon Crest, customer satisfaction is important to us. We want you to be happy with your purchase. If you are not completely satisfied with your order, we offer a straightforward return and refund process under the terms outlined below.

1. Return Policy – 30 Days

We offer a 30-day return policy, which means you have 30 days from the date of receiving your order to request a return.

To qualify for a return, your item must meet the following conditions:

  • The product must be unused and in brand-new condition.

  • The product must be returned in its original packaging.

  • All original accessories and included components must be present.

  • The product must be in the same condition as when you received it.

Important: Once your return request has been approved, you must send the product back within 14 days.

2. How to Request a Return

To initiate a return, please contact our customer support team by email:

Email: info@neoncrest.shop

Please include the following information in your email:

  • Your full name.

  • Your order number.

  • The product you wish to return.

  • The reason for your return.

Our team will review your request and provide instructions for completing the return process.

Please do not send products back without contacting us first.

3. Refund Policy – 10 Days

Once we receive your returned product, our team will inspect its condition to ensure it meets our return requirements.

If your return is approved, your refund will be processed within 10 days of receiving and approving the returned product.

The refund will be issued to your original payment method. Please note that the time it takes for the refund to appear in your account may depend on your bank or payment provider.

You will receive an email notification once your refund has been processed.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at info@neoncrest.shop.

Please include your order number and photographs showing the issue so our team can investigate and help resolve the matter.

5. Exchanges

If you would like to exchange an item, please contact our customer support team by email. Our team will guide you through the available options.

6. Return Shipping

Please contact our support team before arranging return shipping. We will provide the appropriate return instructions and information regarding any applicable return shipping costs.

7. Contact Information

If you have any questions about our Return and Refund Policy, please contact us using the details below.

Store Name: Neon Crest

Email: info@neoncrest.shop

Phone Number: +44 182 731 3111

Business Address: 22 Albert Road, Tamworth, B79 7JS, United Kingdom.

8. Consumer Rights

Nothing in this policy is intended to limit or exclude your statutory consumer rights under applicable UK consumer protection laws. Where statutory rights provide additional protection, those rights will continue to apply.

Thank you for shopping with Neon Crest. We appreciate your trust and look forward to providing you with a great shopping experience.