Shipping policy

At Neon Crest, we aim to make your shopping experience simple and convenient by offering free shipping on all orders within the United Kingdom. We carefully process and dispatch every order to ensure your products arrive safely and on time.

Please read our shipping policy below for information about order processing, delivery times, and shipping locations.

1. Shipping Destinations

We currently offer shipping exclusively within the United Kingdom.

  • Shipping Location: United Kingdom only.

  • International Shipping: Not available at this time.

  • Shipping Cost: Free shipping on all orders.

We do not currently deliver to international destinations.

2. Shipping Costs

Enjoy FREE SHIPPING on every order placed through our online store.

There are no additional standard shipping charges for deliveries within the United Kingdom. The shipping cost will be displayed as free during checkout.

3. Order Processing Time

All orders require approximately 2–3 business days for processing before dispatch.

During this time, we verify order details, prepare products, and arrange shipment with our delivery partners.

Please note that orders placed on weekends or public holidays will begin processing on the next business day.

4. Shipping and Delivery Time

Our estimated delivery timeframe within the United Kingdom is:

  • Order Processing Time: 2–3 business days.

  • Transit Time: 3–5 business days after dispatch.

  • Total Delivery Time: 5–8 business days.

Delivery times are estimates and may occasionally vary due to circumstances beyond our control, including courier delays, severe weather, public holidays, or other unexpected disruptions.

5. Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information, where available.

You can use the tracking details to follow your shipment and stay updated on its delivery progress.

If you have questions about your order or delivery status, please contact our customer support team.

6. Delayed or Missing Orders

Although we work hard to meet our estimated delivery times, occasional delays may happen.

If your order has not arrived within the estimated 5–8 business day delivery timeframe, please contact us at info@neoncrest.shop.

Our team will review your order details and assist you with the next steps.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

If you notice an error in your delivery address, please contact us as soon as possible at info@neoncrest.shop.

We will do our best to update the information before your order is dispatched. However, we cannot guarantee changes once an order has been shipped.

8. Contact Information

If you have any questions regarding our Shipping Policy, delivery times, or an existing order, please contact us using the details below.

Store Name: Neon Crest

Email: info@neoncrest.shop

Phone Number: +44 182 731 3111

Business Address: 22 Albert Road, Tamworth, B79 7JS, United Kingdom.

Thank you for shopping with Neon Crest. We appreciate your business and look forward to delivering your order!