Terms of service

1. Overview

Welcome to Neon Crest. Throughout this website, the terms "we", "us", and "our" refer to Neon Crest. We operate this online store and website, including all related information, products, services, and features, to provide you with a convenient shopping experience.

By visiting our website or purchasing something from us, you agree to be bound by these Terms of Service and our applicable policies.

Please read these Terms of Service carefully before using our website. If you do not agree with these terms, you should not access or use our services.

2. Eligibility and Use of Our Website

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree to use our website only for lawful purposes and not to engage in any activity that could damage, disrupt, or interfere with our website or services.

You must not:

Use our website for any unlawful or fraudulent purpose.
Attempt to gain unauthorized access to our systems.
Transmit viruses, malicious code, or harmful material.
Interfere with the security or operation of our website.
Provide false or misleading information when placing an order.

We reserve the right to restrict access to our website if these terms are violated.

3. Products and Product Information

At Neon Crest, we aim to provide accurate product descriptions, images, specifications, and pricing information.

However, slight variations in product appearance, colour, dimensions, or packaging may occur due to manufacturing differences, screen settings, or other factors.

We reserve the right to update product information, modify descriptions, or discontinue products at any time without prior notice.

We make reasonable efforts to ensure that all product information is accurate, but we cannot guarantee that every detail will always be completely error-free.

4. Pricing and Payments

All prices displayed on our website are shown in the currency indicated at checkout.

We reserve the right to change product prices at any time without prior notice. Any price changes will not affect orders that have already been confirmed, except where required by law.

Payment must be completed through the payment methods available at checkout.

By submitting an order, you confirm that the payment information provided is accurate and that you are authorized to use the selected payment method.

5. Orders and Order Acceptance

When you place an order with Neon Crest, you are submitting a purchase request.

You will receive an order confirmation email after successfully placing your order. This confirmation does not necessarily mean that your order has been accepted for dispatch.

We reserve the right to refuse, cancel, or limit an order where necessary, including in situations involving suspected fraud, inaccurate information, pricing errors, or product availability issues.

If your order is cancelled after payment has been received, any applicable refund will be processed to your original payment method.

6. Shipping and Delivery

We currently provide shipping exclusively within the United Kingdom.

We offer free shipping on all eligible orders within the UK.

Our estimated delivery schedule is:

Order Processing Time: 2–3 business days.
Transit Time: 3–5 business days.
Total Estimated Delivery Time: 5–8 business days.

Delivery estimates are provided for guidance and may vary due to courier delays, public holidays, weather conditions, or other circumstances beyond our reasonable control.

For more information, please refer to our Shipping Policy.

7. Returns and Refunds

We want you to be satisfied with your purchase.

Neon Crest offers a 30-day return request window, subject to the conditions outlined in our Return and Refund Policy.

To qualify for a return under our voluntary return policy:

Products must be unused and in new condition.
Products must be returned in their original packaging.
All original accessories and components must be included.
Approved returns must be sent back within 14 days of return approval.

Eligible refunds will be processed within 10 days after we receive and approve the returned product.

Nothing in this section limits your statutory consumer rights under applicable UK law, including your rights regarding faulty, misdescribed, or unsuitable goods.

Please review our Return and Refund Policy for complete details.

8. Intellectual Property

All content on the Neon Crest website, including text, images, graphics, logos, designs, product descriptions, and other materials, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, copy, or use our website content for commercial purposes without our prior written permission.

9. Third-Party Services and Links

Our website may contain links to third-party websites or services.

These external websites are not controlled or operated by Neon Crest. We are not responsible for their content, privacy practices, terms, or services.

Your use of third-party websites is subject to their own terms and conditions.

10. Limitation of Liability

To the extent permitted by applicable law, Neon Crest shall not be liable for indirect or consequential losses arising from the use of our website or services.

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation would be unlawful.

In particular, nothing in these terms affects your statutory rights as a consumer under UK law.

11. Privacy and Personal Information

Your privacy is important to us.

Any personal information collected through our website is handled in accordance with our Privacy Policy and applicable data protection legislation.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

12. Changes to These Terms

We reserve the right to update, modify, or replace any part of these Terms of Service when necessary.

Any changes will be published on this page with an updated revision date.

Your continued use of our website after changes are published constitutes acceptance of the revised terms, where legally applicable.

13. Governing Law

These Terms of Service are governed by the laws of England and Wales, subject to any mandatory consumer protection laws that apply to your circumstances.

Nothing in these terms affects any rights you may have under applicable consumer protection legislation.