Welcome to the Neon Crest FAQ page! Here you'll find answers to common questions about our lighting products, ordering process, shipping, payments, returns, and refunds.
If you cannot find the answer you're looking for, please contact our customer support team at info@neoncrest.shop.
1. Products & General Information
Q: What products does Neon Crest offer?
We offer a selection of stylish home lighting products, including LED night lights, decorative plug-in lights, dimmable night lights, star projectors, and other practical lighting solutions.
Q: Are your night lights suitable for bedrooms?
Yes. Many of our night lights feature soft, warm illumination designed to create a comfortable atmosphere in bedrooms, nurseries, hallways, and other living spaces. Please check individual product descriptions for specific features.
Q: Do your night lights have adjustable brightness?
Selected products feature adjustable brightness settings, allowing you to customize the light intensity according to your preferences. Available brightness options vary by product.
Q: Do your products feature automatic light sensors?
Some of our night lights include dusk-to-dawn sensors that automatically switch the light on when the surroundings become dark and off when sufficient daylight returns. Please refer to the individual product description for details.
2. Orders & Payments
Q: How can I place an order?
Simply browse our website, select your preferred product, add it to your shopping cart, and proceed to checkout. Follow the instructions to complete your purchase.
Q: Can I change or cancel my order after placing it?
If you need to change or cancel an order, please contact us as soon as possible at info@neoncrest.shop. We will do our best to assist you before your order is processed or dispatched.
Q: What payment methods do you accept?
Available payment methods are displayed at checkout. You can select from the supported payment options when placing your order.
Q: Will I receive an order confirmation?
Yes. Once your order has been successfully placed, you should receive an order confirmation email containing your purchase details.
3. Shipping & Delivery
Q: Where do you deliver?
We currently offer shipping within the United Kingdom only. Unfortunately, international shipping is not available at this time.
Q: Do you offer free shipping?
Yes! We offer free standard shipping on all orders within the United Kingdom.
Q: How long does delivery take?
Our estimated total delivery time is 5–8 business days, broken down as follows:
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Order Processing: 2–3 business days.
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Transit Time: 3–5 business days.
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Total Delivery Time: 5–8 business days.
Q: Can I track my order?
Where tracking is available, shipping confirmation emails may include tracking information to help you follow your delivery.
Q: What should I do if my order is delayed?
If your order has not arrived within the estimated delivery timeframe, please contact us at info@neoncrest.shop. Our team will help you check the status of your shipment.
4. Returns & Refunds
Q: What is your return policy?
We offer a 30-day return request window from the date you receive your order, subject to our Return and Refund Policy and applicable consumer rights.
Q: What condition must products be in for a return?
For returns under our voluntary return policy, products should:
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Be unused and in brand-new condition.
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Be returned in their original packaging.
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Include all original accessories and components.
Q: How long do I have to send back an approved return?
Once your return request is approved, you must send the product back within 14 days.
Q: How long do refunds take?
Eligible refunds are processed within 10 days after we receive and approve the returned product. The time it takes for the funds to appear in your account may depend on your bank or payment provider.
Q: How can I request a return or refund?
Please email us at info@neoncrest.shop with your order number, product details, and reason for your request. Our support team will guide you through the process.
Q: What if I receive a damaged or defective product?
Please contact us as soon as possible at info@neoncrest.shop. Include your order number and photographs of the damaged or defective item so we can investigate and assist you.
Q: Can I exchange a product?
If you would like to exchange an item, please contact our customer support team to discuss the available options.
5. Customer Support
Q: How can I contact Neon Crest?
You can reach our customer support team through the following contact details:
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Email: info@neoncrest.shop
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Phone: +44 182 731 3111
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Business Name: Neon Crest
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Business Address: 22 Albert Road, Tamworth B79 7JS, United Kingdom.
Q: How long does it take to receive a response?
We aim to respond to customer enquiries within 1–2 business days. Response times may vary during weekends and public holidays.
6. Still Have Questions?
We hope this FAQ page has answered your questions. If you need further assistance, our team will be happy to help.
Contact us at info@neoncrest.shop or call +44 182 731 3111.
Thank you for shopping with Neon Crest. We appreciate your trust and support!